Our Exciting Work EnvironmentDelaware North Sportservice is the official food, beverage and retail partner of the NFL’s Carolina Panthers at Bank of America Stadium. Sportservice has been responsible for the stadium’s concessions, suites and retail since 2010. Focusing on the fan experience and delivering exceptional hospitality has been a priority to reflect the team’s ownership. Sportservice listens to the fans and introduces new trends into the stadium making sure Bank of America Stadium is a premier destination for Carolina residents and visitors.
The OpportunityThe Assistant Catering Manager serves as part of the Catering team, responsible for assisting with all catered events, hospitality tents, and the operation and service of our all-inclusive areas, suite clubs and terraces. Must possess a positive, can-do attitude, be detail-oriented, and possess a well-rounded knowledge of the food service industry. Must maintain professionalism at all times, and work with others in a cooperative manner, even while working under pressure. Willing to engage actively in the physical work of the hospitality service operation.
Works closely with Catering Manager to develop and maintain customer relationships
Customer service responsibilities include speaking directly with the customer regarding their order and any follow up
Assists with booking, set-up/tear down and full execution of catered events
Maintains established food presentation and service standards; providing ongoing enhancement to these based upon current trends in the catering industry
Maintains an organized system of comprehensive record keeping for each catered event, stadium event day, monthly inventory and requisitions
Maintains appropriate levels of related catering supplies and decorations, which are in keeping with the seasons and/or are trend specific
Assists with recruitment for hourly associates including: reviewing job descriptions, reviewing resumes, pre-screening candidates, conducting interviews, and making job offers
Assists with other catering tasks as assigned.
The Assistant Catering Manager position involves working with standard office equipment and technology along with physical work within a commercial kitchen environment. Responsibilities include moving inventory, product, carts, tables, etc. as well as using kitchen utensils and commercial kitchen equipment. Environment may include hot, humid, or cold temperatures. Must be able to tolerate standing, walking, bending, reaching, kneeling, squatting frequently, along with lifting up to 50 lbs. May require extended working hours at times.
We are seeking a minimum of 2 years of related experience. Previous experience with restaurant or banquet operations, guest service, recruiting, and training. Familiar with the hospitality or entertainment industry. Strong communication, organizational skills and customer service skills. Ability to analyze data and make decisions. Regular use of technology including email, MS Word, PowerPoint, and ability to learn catering software
Who We AreTake your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Location/Region: Charlotte, NC